Cancellations and Refunds

Cancellations and Refunds
At Sculptures Métal Recyclé , we understand that unforeseen circumstances can occur. That's why we have a simple and transparent cancellation and return policy in place.

Cancellation of Order

You can cancel your order on an in-stock work within a period
14 days and obtain a full refund of your deposit if the cancellation
is made within this period, If delivery is scheduled within 14 days
after your order, your order cannot be cancelled at most
96 hours before the scheduled delivery date.

Any cancellation request made after this deadline cannot be
refunded, because the order will already be in processing or
shipping.

To cancel an order, please contact us promptly:

(Indicate your order number.)

Returns and Refunds

If a product does not suit you, you have 14 days after receipt to
return it to us, subject to the following conditions:


✅ The product must be in perfect condition, without damage or signs of use.
✅ The original packaging must be retained to ensure a safe return.
✅ Return costs are the responsibility of the customer and will be deducted from the amount
refunded.


Once the product has been returned and checked by our team, we will proceed to
refund by bank transfer (less return costs if
We are the ones who collect the item you ordered).

How to Make a Return?

  1. Contact our customer service at contact@sculptures-metal-recycle.com specifying:
    • Your order number,
    • The reason for the return.
  2. We will send you return instructions.
  3. Upon receipt and validation of the product, we will notify you of the refund within 48 hours .

Products Not Eligible for Return

⚠️ Items that are damaged, used, or do not meet the above conditions cannot be refunded .

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